I don't go to the post office all that frequently but when I do, I always go to the post office in my own neighborhood. For this reason, I don't know if what I observe there is a post-office specific - and therefore unique - experience or if it is a universal truth in post offices around the country.
First off, there's always a line. I don't mean one or two people waiting when I walk in. I mean an actual, legitimate line of people. A minimum of 5 or 6 people. It doesn't matter what time of day it is or what season it is, there is always a line. It is a reliable truth. It's one I don't necessarily understand but one I have come to accept.
Secondly, I think you enter an invisible magical vortex when you cross the threshold into my neighborhood post office and get in line with the rest of the poor souls there at any given moment. Everyone who enters (except me of course, I'm immune!) automatically loses all ability to follow directions, read instructions, or utilize any common sense that may have been present prior to entering. I'm serious. When did we as average members of this society lose the ability to mail things? People don't know how to address envelopes anymore. People don't know which envelope to use, how to fill out forms, which forms to fill out, how to pick up packages, you name it.
Of course, the wonderful people who work at my neighborhood post office have devised a brilliant plan to address this situation: They maintain an unwavering, unbreakable pleasantness with every single idiot customer they come in contact with. It is truly impressive. They explain what said idiot needs to do to properly complete their task, then they tell that idiot to come right back to them - "don't wait in line again, just come right back to me!"
It actually seems to work pretty well. I did watch several of these idiots get back in line once they had completed their tasks, although a couple of them had to be sent away multiple times to redo what they were told the first time.
Do people use the post office so rarely that they legitimately don't know what they are doing? If that's the case, I'm confused about the ever-present line of people. If everybody is a first-time postal user, there aren't enough people in my neighborhood to warrant such persistent and long lines over time. So that can't be the case. Since everybody cant 'be a first time user, what's the problem? At some point, don't we learn how things work? The only logical explanation is the invisible magical vortex described above.
For my part, I've decided to be amused by the scene rather than be annoyed like everyone else seems to be in these situations. I don't go that often and I know what to expect since I've been witnessing this phenomenon for the past five years.
It does make me wonder though...
